Community Medical Services (CMS) is hiring a Regional Operations Director responsible for the overall smooth operation of services, including process development for all assigned facilities. Focuses on process improvement, lean initiatives and creating strategies to improve efficiency and productivity, and monitoring and analyzing existing processes. The Regional Operations Director communicates, trains, and implements all company policies and ensures compliance. Goal of position is to create efficient processes, set parameters and implement directives to support operational efficiency and growth. Is an integral part of the senior management team which supports compliance with delivery of all services. The Regional Director Assures that all appropriate professional standards, licensing and certification requirements for all staff are maintained as directed by the local RBHA, CARF, State and Federal agencies.

As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals. 

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Responsibilities:

• Develops and implements processes and procedures that will ensure the quality delivery of all functions. Has acute problem-solving ability to rapidly identify opportunities for improvement, locate key levers to effect change, and formulate a practical implementation plan.
• Hold accountable team members to develop and implement robust processes to improve quality and productivity within the area.
• Oversees staff and clinic production, census and related metrics and works with all staff to meet outcome goals.
• Provides weekly operations meetings and relevant operations topics and plans for execution are prepared ahead and discussed at meetings and secures ability to develop and share best practices across the locations.
• Supervises Clinic Coordinators, Regional Nursing Managers, and other regional support roles at assigned locations and assists in HR/employee issues including hiring, PAN forms, corrective action requests and terminations. May include training as needed to related program and processes.
• Facilitates employees by way of conflict resolution, reviewing individual performance, and representing/participating at operations meetings. Employees’ performance is appraised to ensure success and positive attitudes and conflict resolution is undertaken to resolve problems.
• Maintains and upholds the facilities to standards and makes sure that each staff is working efficiently. To be able to guarantee effectiveness of staff, the manager is required to train and evaluate members of the staff.
• Mentors, trains, and develops teammates for career progression and learning. Trains staff to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner.
• Works with Clinic Managers and Senior Clinic Managers to verify timely completion of required QM documents, such as diversion, production requirements, outcome surveys. Emergency preparedness drills, new employee and annually employee training, community relations and other related Clinic Manager job description requirements.
• Monitors, prepares and manage budgets, Profit and Loss for assigned location(s) (P &L’s). Oversees growth of assigned clinics and sets goals for growth within region.
• Works with Clinic Managers and Senior Clinic Managers for financial concerns and growth strategy.
• Works with financial department to manage and oversee clinic growth, profit, loss, budget and financial related concerns for assigned clinic(s).
• Key performance indicator development and management /oversight of metrics and dashboard for all related facilities.
• Attends meetings as assigned by management team related to oversight agency protocol and required involvement. Involved in updating policies and procedures related to changes in state, federal, Medicaid, CARF DEA or other oversight agency needs.
• Travel to locations (including regions and states of oversight) and attendance to local community meetings as needed.
• Ensures functionality of all IT computer and phone systems by communicating with corporate contacts and securing resolutions.
• Involved with community relations by attending state, Medicaid, funder or payor related meetings for assigned region(s).
• Attends related behavioral health conferences and provides booth and information packets about CMS.
• May attend assigned management meetings such as Opioid coalition meetings or related trainings to increase community involvement.
• Involved with community relations by attending state, federal of other related agency meetings and trainings.
• Knowledge of the local, regional and national community and the ability to enhance the visibility and reputation with local behavioral health agencies in assigned region.

Education, Certification and Experience Requirements:

• Minimum 3 - 5 years supervisory or management experience required
• Demonstrated project management work experience
• Experience with performance metrics, process improvement, and Lean techniques
• Direct management experience for an employee population and its performance
• Self-starter: ability to lead and work independently
• Master’s Degree in Behavioral Health or substance abuse related field preferred
• Demonstrated ability to work as a facilitator and colleague with multidisciplinary healthcare professionals.
• Experience with performance metrics, process improvement, and Lean techniques
• Ability to travel between facilities (including regions of assignment that are outside of local area or in other states)
• Uses good judgment and maintain effective boundaries when sharing information about company with staff, other providers, and members of the community.
• Be available to offer leadership and cooperation to consumers and community providers in the development of cost-effective services.
• Must be able to demonstrate sufficient knowledge and understanding of human behavior and sufficient knowledge of general mental health issues, treatment planning and the field of human social services to work towards the rehabilitation of the client
• Exceptional interpersonal skills in a team environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Strong communication skills, both verbal and written
• Ability to manage/ supervise large staff and promote a friendly, safe and respectful atmosphere within clinics.
• Ability to problem solve and resolve conflicts.
• Ability to communicate effectively and persuasively, both orally and in writing to a broad range of stakeholders.
• Prepare and deliver effective presentations.
• Listen actively, build rapport easily, identify conflict and tension and facilitate constructive resolution, inspire and build trust.
• Strong organizational, multi-tasking, time management skills
• Culturally competent and sensitive to client and employee needs.
• High level of expertise with software, specifically Microsoft Excel. Word and PowerPoint
• Ability to communicate clearly and effectively between all organizational levels and with outside providers and contractors.
• Strong analytical skills, reporting capabilities and ability to analyze information to help make sound business decisions

Tools and Equipment Requirements:

• The ability to use a phone, computer, printer, and copier is required.
• Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
• The ability to use the internet and various web browser software is required.

Physical Working Conditions and Office Setting Description:

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
• Some lifting may be required.
• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
• Requires occasional use of fax machines, telephones, copiers, and other office equipment.
• Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.

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